Terms & Conditions
Home Terms & Conditions

These general terms and conditions of use in combination with currently applicable legislation govern access to and navigation on the website of Soft Master International SA (hereinafter the “Businessdir.eu”). Users are requested to read these general terms and conditions of use carefully before using the Businessdir.eu. By using the Businessdir.eu, users agree to be bound by the general terms and conditions of use as displayed on the site at the moment they access it. Failure to accept these terms and conditions will mean that use of the Businessdir.eu is forbidden.

Within these general terms and conditions of use, “Soft Master” shall refer to the Soft Master Group, comprising Soft Master International SA, its subsidiaries and other associated or contracting companies. These general terms and conditions of use shall apply alongside the general terms and conditions of sale, any specific terms and conditions and the purchase order covering the products and services offered by Soft Master.

Soft Master shall not be responsible for the correctness, exhaustiveness or up-to-date nature of the data and/or programs, information or content (the “Information”) available on the Businessdir.eu. The Information is provided “as is” without any express or implied warranty, including but not limited to warranties as to the possibility of sale, fitness for purpose and absence of breach of the intellectual property of third parties.

Under no circumstances may Soft Master or its associated companies be held liable for any direct, indirect, special, consequential or other loss or damage caused by the use of or reliance on the Information located on the Businessdir.eu or on any other website to which that site forwards, including but not limited to failure to make a gain, interruption to business and loss of programs or other data, even where Soft Master has expressly warned of the risk of such loss or damage.

Users shall be responsible for any content they place on the Businessdir.eu.

Users undertake to refrain from placing any content on the Businessdir.eu that:

  • is liable to constitute a breach of public order or to breach legal provisions, including those against defamation, the protection of minors, and minorities;
  • is pornographic or degrading in nature;
  • breaches the rights of third parties, including any intellectual property rights, copyrights, or the right to privacy, or that belittles or denigrates the activities or reputation of an advertiser or of any company.

Soft Master may therefore not be held liable for the content of any messages or information posted by users or for the content of the information of third parties online, even if that information is accessible via the Businessdir.eu. However, Soft Master reserves the right (which it may exercise at its free and unfettered discretion) to examine, modify or delete any content that Soft Master considers to be illegal, defamatory, derogatory, offensive or otherwise inappropriate.
Via hypertext links or other links, users can access other websites that are not part of the Businessdir.eu. Soft Master may not be held liable and extends no warranty in respect of the websites that users can access from the Businessdir.eu. By accessing a website that does not form part of the Businessdir.eu, users acknowledge and accept that Soft Master has no control over any content and information on that website. Users are responsible for protecting their computer equipment against viruses, worms Trojan horses and all other elements of a destructive nature.
Soft Master products and services, together with any content referred to on the Businessdir.eu and all elements of the Soft Master Group’s visual identity, are registered trademarks, protected by intellectual and industrial property rights held by Soft Master or its associated companies. Similarly, the products, services and company names mentioned on the Businessdir.eu are protected by intellectual and industrial property rights. These elements may not be used without the express written permission of Soft Master.
Gathering content and information from the Businessdir.eu through the use of robots or any other means is prohibited.
Soft Master shall be entitled to modify these general terms and conditions of use at any time, without informing the user. The updated version of the general terms and conditions of use shall come into effect at the moment it is displayed on the Businessdir.eu and users shall be deemed to have accepted the latest version displayed by virtue of using the Businessdir.eu. Users therefore accept to consult the Businessdir.eu on a regular basis. .
The reproduction, modification or distribution of any or all of the Businessdir.eu in any form and in any manner whatsoever is prohibited without the express, written permission of Soft Master.

Creating a user account

Some sections of the Businessdir.eu are accessible solely to users having created a user account to enable them to benefit from Soft Master’ services. As part of the creation of their user account, users must provide a certain amount of information about themselves and must choose a username and password. Users undertake to provide full, accurate and up-to-date information, and to make any necessary modifications to that information to ensure it remains up-to-date. Soft Master reserves the right to suspend or withhold permanently the use of Soft Master services if any piece of information provided by a user proves to be inaccurate, incomplete or not up-to-date. Users are solely responsible for keeping their password confidential. Users acknowledge and accept that their account is strictly personal and that communicating their password to third parties is prohibited. Users are wholly liable for any use of their usernames and passwords, whether or not they have authorised that use. Users undertake to inform Soft Master immediately of any unauthorised use of their usernames and passwords. If they fail to inform Soft Master of this, they may access solely those parts of the Businessdir.eu that do not require the creation of a user account.

Cookies & Form

Cookies: One or more “cookies” will be stored on the hard disk of all computers connected to the Businessdir.eu. A “cookie” is a small file sent by a server consulted by a user and saved on the user’s hard disk.
The “cookies” sent by the Businessdir.eu are not designed to identify the persons connecting to it. They save information about the navigation on the website made from the computer on which the “cookie” is stored. […] undertakes to use this information for statistical purposes only, including to determine Soft Master’ website traffic. “Cookies” are in no way intended to be used to make use of nominative personal data concerning the persons connected to the website/the application.

In particular, we measure the number of pages viewed, the number of visits, and the activity of visitors on the website and their return frequency, via the internal solutions of Soft Master and its partners. Persons connecting to the Businessdir.eu may also elect not to have “cookies” stored on their hard disk by modifying the options of their software and their internet navigation on their computer:

Navigation with Internet Explorer 5 (Microsoft): Click on “Tools”, “Internet Options”, Security”, “Custom Level”; in the drop-down menu, go to “Cookies”, select “Allow cookies that are stored on your computer”; choose “Ask me” to be asked each time or “Deactivate” to refuse all cookies;
Navigation with Internet Explorer 6, 7 or 8 (Microsoft): Go to “Tools”, “Internet Options”, “Confidentiality”, and choose the level of confidentiality you require;
Navigation with Firefox: Click on “Tools”, “Options”. In “Privacy”, untick “Accept cookies”.
However, Soft Master hereby informs subscribers to the services proposed via its website, as well as internet users, that if the browsers installed on their computers are configured to refuse “cookies”, access to some services may be impaired or even impossible.

Some pages of the Businessdir.eu require personal identifying information to be communicated for the purpose of ordering a product or a service or for registering with Soft Master. In this regard, users are encouraged to fill out a form on the Businessdir.eu when creating their user account and return that form to Soft Master via the website.
SOFT MASTER will collect this personal identifying information for the purpose of performing commercial transactions.

Description of Soft Master’ services

The Soft Master information service is a service providing information on companies. It is managed centrally by Soft Master WebsiteSA and comprises the communication of data and information on companies compiled and organised via a method designed by Soft Master (hereinafter the “Soft Master data”) together with other associated information and services. The Soft Master information service is available in the “Directory” section acting as a search engine for the Businessdir.eu. The Soft Master information service includes information on the products and/or services of third parties and may grant access to information and services provided by third parties.

The order of indexing for the companies involved was compiled by Soft Master via its nomenclature. This nomenclature is the exclusive property of Soft Master and is available in over 5 countries and in 5 languages.

In addition to the corporate indexing service, the Soft Master package also provides access to advertising/visibility services. Soft Master markets its advertising space either on its own behalf or via a Real Media distribution partner.

Moreover, Soft Master is attached to the Google media sales house, with the latter managing and distributing AdWords and Google Display campaigns on behalf of third parties with a Soft Master account.
Finally, the Soft Master package makes it possible to purchase and subscribe to data packages including data extraction as part of its canvassing solution using the EasyBusiness tool, as well as to access direct marketing solutions.


Soft Master grants the User a personal, non-exclusive and non-transferrable licence (hereinafter the “Licence”) to use the EasyBusiness service package and to consult the data of Soft Master for internal purposes only in accordance with the provisions of these general terms and conditions of use and the general terms and conditions of sale. Users may not transfer, code, grant sublicenses or transmit in any other manner the rights granted to them under these general terms and conditions of use and the general terms and conditions of sale, and in particular, users must not allow any person (with the exception of duly authorised employees, where the user is a legal person or a commercial association)to use or consult the data of Soft Master without obtaining the prior written permission of Soft Master or the Soft Master franchise/partner concerned. Any requests for information on multiple or joint use must be sent to SOFT MASTER or to the Soft Master franchise/partner concerned.

Soft Master property

Users acknowledge that the data of Soft Master constitutes a rich ensemble of information and the copyrights, trademarks and all other intellectual and industrial property rights in Soft Master services and Soft Master data remain the property of Soft Master or of its franchises/partners, as appropriate, or of third parties for content provided by such third parties. User may not modify or delete the symbols for copyright or other identifying marks taken from the Soft Master visual identity, or any information concerning property rights to Soft Master data.

The Soft Master brand and the Soft Master logo are registered trademarks and must not under any circumstances be reproduced without the express written permission of Soft Master.
Except where legally permissible, users must not decompile, disassemble, change or modify any software in full or in part that is accessible via or pertains to Soft Master services.

Soft Master information sources

Soft Master invests in data collection every year. Our main sources of information are the owners or managers of companies and public registers such as trade and companies registers, courts and bankruptcy registers.

Soft Master data protection

SOFT MASTER is governed by local legislation concerning Soft Master data protection and the regulatory authorities of the countries in which we operate. We have appointed a Soft Master data protection officer for each country and for each market. The responsibilities of this data protection officer include monitoring conforming and drawing up procedures, as well as acting as privileged contacts with local authorities to ensure the protection of Soft Master data.

Soft Master data quality

Soft Master takes adequate measures to guarantee the quality of its service, including contacting companies directly and performing a quality control process when gathering Soft Master data, above and beyond the quality control at the end of the collection process.
Soft Master has a company policy and written procedures governing the gathering, reliability, quality, updating and communication to third parties of Soft Master data. Our employees are governed by strict confidentiality rules. Soft Master also places great stead in the professional secrecy to which some professions are subjected.

Procedure for access and correction by companies

Where the owner or manager of a company contacts Soft Master regarding a potential error in Soft Master data, we will act quickly to correct that error or misleading information as soon as we are informed of it.

Companies may have the information concerning them stricken from the company marketing lists published by Soft Master. This deletion must be requested in writing by a duly-authorised representative. For any such requests, please contact our Customer Service by e-mail at the following address: info@Soft Master.com.

Data protection and Freedoms

In accordance with Law 78-17 of 16 June 1978 as amended on data protection, files and freedoms, real persons shall have the right to access, oppose and amend data and information concerning them by contacting our department at the following address: info@businessdir.eu.
Soft Master gathers information and date on real persons as part of the creation of user accounts, for sales administration purposes.

Personal data collected as part of the creation of CLIENT user accounts for sales administration purposes may be used by SOFT MASTER and its partners for commercial purposes, within the limits imposed by applicable legislation, such as by informing you of new products and services from SOFT MASTER and/or its affiliated companies or of any change to existing products and services. Any real persons concerned may exercise their right to object to their data being used for canvassing purposes at any time by contacting the department stipulated in the paragraph above.

Subscribing to paid services and payment

In order to benefit from Soft Master’ paid service, users must log in to their user account, select the packages they require and fill in the subscription form.

Subscriptions can be taken out for semi annual or annual services (depending on the option chosen in the subscription form the user fills out). Semi annual and annual subscriptions are renewable tacitly for periods of the same duration, until the service is terminated in accordance with the conditions set out in the general terms and conditions of sale.

Payment for the service is done automatically via a secure solution (System pay) and all invoices issued can be viewed in the user’s user account.

If users subscribe to access to paid services, they must agree to the Soft Master general terms and conditions of sale.

Warning concerning the products and services presented on the Businessdir.eu

Access to the products and services described on the Businessdir.eu may be subject to restrictions governing certain persons or in certain countries. None of the products or services presented on the Businessdir.eu will be provided by Soft Master to a person if the law of that person’s country of origin, or of any other country affecting them, forbids it. Users are requested to ensure that they are legally entitled to connect to this website in the country from which their connection is made.

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